IMPORTANT OFFICE POLICY INFORMATION:
~ ALL clients are required to provide a credit/debt card number to "hold" their appointment,
(existing clients should have one on-file).
~ As per office policy, we require a 24-hour cancellation notice so that we may have the
opportunity to fill your appointment slot with another client.
(Preferably, if your appointment is on a Monday, we'd like to be
notified by Friday if you are unable to keep the appointment.)
For 30-min, 60-min & 90-min Appointments:
~ If a client late-cancels a 3--min, 60-min or 90-min session, your card
will be assessed a $35 appointment fee as we were not given opportunity to fill that appointment slot.
For 2-Hour & Hot Stone Appointments:
~ If a client late-cancels a Hot Stone or a 2-hour massage appointment, your card will be assessed a
$65.- fee as these sessions take the time of 2 appointment spaces.
If we are not given the opportunity to fill TWO appointment slots, you will pay for both.
No-Shows & No-Call Appointments:
Effective Jun 01, 2021:
Any and all clients, whether new or pre-existing, will be assessed the
FULL APPOINTMENT FEE
should you fail to show for your appointment. No exceptions.
This is our subscription booking system's policy and we cannot and will not
over-ride it for you. No exceptions.
Our late-cancel and no-show/no-call policies are told to each client that schedules, they
are on all of our printed materials, and you sign a consent form as well as an office policy sheet,
additionally our policies are well posted throughout our office.
This is not open for discussion. This is respect and courtesy of our time
which is just as valuable as your's. Thank you.
If late-cancel or no-show/no-call fees are not paid, you will not be seen again.
Our system will not allow us to schedule any further sessions.
Texted appointment reminders 48-hrs prior to your appointment are a COURTESY.
If you schedule an appointment it is up to you, as an adult or the guardian/care-taker of the person
who is being seen, to keep the appointment.
Our system allows for 1 courtesy waiver of pre-existing clients should you late cancel.
For new clients and for ALL No-Shows/No-Calls it will automatically charge the full appointment fee.
There is no way for us to "over-ride" the system.
If you schedule, it is up to you to either notify us within 24-hrs that you cannot keep the appointment
or you will be assessed a fee and our system will not allow us to reschedule you.
Unlike Physicians, Chiropractors, P.T.s, O.T.s, etc, we schedule a *full hour* just for you.
If a client does not keep their appointment, or late-cancels, that is lost income.
We are paid *by appointment* not at an hourly rate.
~ Should you need to reschedule or cancel your appointment, you
MUST CALL or TEXT our office at (716) 725-0264, minimally 24-hours in advance..
Please *do not* reply to the automated text reminders.
CALL our office if you need to cancel / reschedule.
Our *courtesy reminder texts* are computer-generated and we do not receive returned
text messages to those reminders, and we indicate that to every person who schedules.
As the reminder texts are a courtesy, please note that by scheduling you are indicating
that you take responsibility to arrive to your appointment and /or reschedule as necessary.
~ No-show / late cancel GIFT CERTIFICATE appointments will be forfeited.
Up-dated as of 11/01/2020:
Thank you for your understanding and compliance with the policies outlined on this page.
By choosing to schedule an appointment at our facility, you are indicating
that you understand and agree to abide by all office, state and governmental policies as they change and evolve.
Our office policies are printed on our brochures, appointment cards and
posted in multiple locations within our facility.
*** Please Note ***
Due to NYS & CDC COVID-19 regulations, ALL CLIENTS must wear masks upon entering
the building/suite and the mask must remain on throughout your session.
Additionally, your temperature will be taken and recorded.
We will also administer a few questions.
It is within the right of the Therapist to refuse to treat any person who
registers a temperature of 100-degrees or higher, or who indicates they have
traveled outside of NYS/WNY without quarantining or getting a negative COVID test.
The client will incur all responsibility for falsifying any
information or not reporting any travel.