IMPORTANT OFFICE POLICY INFORMATION:
$35 (or $65.-) No-Show/Late-Cancel Fee
~ ALL clients are required to provide a credit/debt card number to "hold" their appointment,
(existing clients should have one on-file).
~ As per office policy, we require a 24-hour cancellation notice so that we may have the
opportunity to fill your appointment slot with another client.
(Preferably, if your appointment is on a Monday, we'd like to be
notified by Friday if you are unable to keep the appointment.)
For 30-min, 60-min & 90-min Appointments:
~ If 24-hour notice is not given, or should you no-show your scheduled appointment, your card
will be charged a $35 appointment fee as we were not given opportunity to fill that appointment slot.
For 2-Hour & Hot Stone Appointments:
~ If a client late-cancels/no-shows a 2-hour massage appointment, they will be assessed a
$65.- fee as they took 2 appointment spaces, effectively reducing our income by $150.-
Unlike Physicians, Chiropractors, P.T.s, O.T.s, etc, we schedule a *full hour* just for you.
If a client does not keep their appointment, or late-cancels, that is lost income.
We are paid *by appointment* not at an hourly rate.
~ Should you need to reschedule or cancel your appointment, you
MUST CALL or TEXT our office at (716) 725-0264, minimally 24-hours in advance..
Please *do not* reply to the automated text reminders.
Our *courtesy reminder texts* are computer-generated and we do not receive returned
text messages to those reminders, and we indicate that to every person who schedules.
As the reminder texts are a courtesy, please note that by scheduling you are indicating
that you take responsibility to arrive to your appointment and /or reschedule as necessary.
~ No-show/late cancel GIFT CERTIFICATE appointments will be forfeited.
Up-dated as of 11/01/2020:
Thank you for your understanding and compliance with the policies outlined below.
By choosing to schedule an appointment at our facility, you are indicating
that you understand and agree to this policy. Additionally, this policy is printed on our
brochures, appointment cards and posted in multiple locations within our facility.
*** Please Note ***
Due to NYS & CDC COVID-19 regulations, ALL CLIENTS must wear masks upon entering
the building/suite and the mask must remain on throughout your session.
Additionally, your temperature will be taken and recorded.
We will also administer a few questions.
It is within the right of the Therapist to refuse to treat any person who
registers a temperature of 100-degrees or higher, or who indicates they have
traveled outside of NYS/WNY without quarantining or getting a negative COVID test.
The client will incur all responsibility for falsifying any
information or not reporting any travel.
As per updated NYS guidelines, effective 11/01/2020:
New Yorker's are no longer being asked to quarantine after traveling outside of NYS.
However, you MUST take a COVID-19 test within 72 hours prior of leaving the state, and
within 72-hours after returning to NYS. Should you elect not to be COVID tested, you
cannot be seen for minimally 10 days upon return to NYS.
YOU MUST SHOW US YOUR NEGATIVE COVID-19 TEST RESULTS PRIOR TO YOUR SESSION.
IF YOU SCHEDULE AN APPOINTMENT AND COME IN FOR YOUR SESSION, (without quarantining
for 14 days), AND CANNOT PROVIDE PROOF THAT YOU TESTED NEGATIVE,
THE THERAPIST MUST REFUSE TO TREAT YOU AND YOU WILL BE ASSESSED THE
$35 or $65 APPOINTMENT CANCELLATION FEE FOR TAKING AN APPOINTMENT SLOT
AND NOT DOING YOUR DO-DILIGENCE AS PER NYS & ERIE COUNTY GUIDELINES.
*** NO EXCEPTIONS. ***
Please understand that we don't make the rules, but to
stay open we must enforce them.
Great Lakes Therapeutic Massage & Bodywork Practitioners
is not responsible for any illness or injury that may occur due to the
COVID-19 pandemic event.
Additionally, we reserve the right to deny service to any client not following proper
procedures and guidelines, as ultimately, our goal is your health as well as the
health and wellness of all our clients and therapists!
Thank you for your compliance in this matter.