IMPORTANT OFFICE  POLICY INFORMATION:

$35 (or $65.-) No-Show/Late-Cancel Fee

~ ALL clients are required to provide a credit/debt card number to "hold" their appointment,

(existing clients should have one on-file).

​​

~ As per office policy, we require a 24-hour cancellation notice so that we may have the

opportunity to fill your appointment slot with another client.

(Preferably, if your appointment is on a Monday, we'd like to be

notified by Friday if you are unable to keep the appointment.)

 

For 30-min, 60-min & 90-min Appointments:

~ If 24-hour notice is not given, or should you no-show your scheduled appointment, your card

will be charged a $35 appointment fee as we were not given opportunity to fill that appointment slot.

For 2-Hour & Hot Stone Appointments:

~ If a client late-cancels/no-shows a 2-hour massage appointment, they will be assessed a

$65.- fee as they took 2 appointment spaces, effectively reducing our income by $150.-

Unlike Physicians, Chiropractors, P.T.s, O.T.s, etc, we schedule a *full hour* just for you.

If a client does not keep their appointment, or late-cancels, that is lost income.

We are paid *by appointment* not at an hourly rate.

~ Should you need to reschedule or cancel your appointment, you

MUST CALL or TEXT our office at (716) 725-0264, minimally 24-hours in advance..

Please *do not* reply to the automated text reminders.

Our *courtesy reminder texts* are computer-generated and we do not receive returned

text messages to those reminders, and we indicate that to every person who schedules.
As the reminder texts are a courtesy, please note that by scheduling you are indicating

that you take responsibility to arrive to your appointment and /or reschedule as necessary.

~ No-show/late cancel GIFT CERTIFICATE appointments will be forfeited.

Up-dated as of 11/01/2020:

Thank you for your understanding and compliance with the policies outlined below.

By choosing to schedule an appointment at our facility, you are indicating

that you understand and agree to this policy. Additionally, this policy is printed on our

brochures, appointment cards and posted in multiple locations within our facility.

​​*** Please Note ***

Due to NYS & CDC COVID-19 regulations, ALL CLIENTS must wear masks upon entering

the building/suite and the mask must remain on throughout your session.

Additionally, your temperature will be taken and recorded.

We will also administer a few questions.

It is within the right of the Therapist to refuse to treat any person who

registers a temperature of 100-degrees or higher, or who indicates they have

traveled outside of NYS/WNY without quarantining or getting a negative COVID test.

The client will incur all responsibility for falsifying any

information or not reporting any travel.

 

NEW:

As per updated NYS guidelines, effective 11/01/2020:

New Yorker's are no longer being asked to quarantine after traveling outside of NYS.

However, you MUST take a COVID-19 test within 72 hours prior of leaving the state, and

within 72-hours after returning to NYS. Should you elect not to be COVID tested, you

cannot be seen for minimally 10 days upon return to NYS.

 

YOU  MUST  SHOW  US  YOUR  NEGATIVE  COVID-19  TEST  RESULTS  PRIOR  TO  YOUR  SESSION.

IF  YOU  SCHEDULE  AN  APPOINTMENT  AND  COME  IN  FOR  YOUR  SESSION, (without quarantining

for 14 days),  AND  CANNOT  PROVIDE  PROOF  THAT  YOU  TESTED  NEGATIVE,

THE  THERAPIST  MUST  REFUSE  TO  TREAT  YOU  AND  YOU  WILL  BE  ASSESSED  THE

$35 or $65 APPOINTMENT  CANCELLATION  FEE  FOR  TAKING  AN  APPOINTMENT  SLOT

AND  NOT  DOING  YOUR  DO-DILIGENCE  AS  PER  NYS & ERIE  COUNTY  GUIDELINES.

*** NO EXCEPTIONS. ***

Please understand that we don't make the rules, but to

stay open we must enforce them.

Great Lakes Therapeutic Massage & Bodywork Practitioners

is not responsible for any illness or injury that may occur due to the

COVID-19 pandemic event.

 

Additionally, we reserve the right to deny service to any client not following proper

procedures and guidelines, as ultimately, our goal is your health as well as the

health and wellness of all our clients and therapists!

Thank you for your compliance in this matter. 

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