Please Note: Great Lakes Therapeutic Massage & Bodywork Practitioners is *NOT* affiliated with any 3rd-party booking system. You must call our office to schedule a session.
Great Lakes
Therapeutic Massage
& Bodywork Practitioners
Call: (716) 725-0264
ALL first time clients *must call* our office
so we may speak to you, gather your information and
schedule your first appointment.
If you are having a cosmetic procedure and will be in-need of
lymphatic drainage massage, PLEASE call/book prior to your
procedure as we book up very quickly
(... because we're just that damn good & know our stuff!)
Thank you.
4085 Seneca Street, Suite 2
West Seneca, NY 14224
~ Specialized Massage & Bodywork Sessions ~
~ Esthetic Services ~ Microblading ~
~ Psychic-Mediumship Readings ~
~ Classes ~ Workshops ~ Presenters ~ Special Events ~
Reading, understanding & adhering to our office policies and procedures, as well as
COVID-19 restrictions and mandates, is the client's responsibility.
Thank you for your compliance.
IMPORTANT OFFICE POLICY INFORMATION:
~ ALL clients are required to provide a credit/debt card number to "hold" their appointment,
(existing clients should have one on-file).
Cancellation Policies:
~ Our office maintains a strict cancellation policy.
~ Cancellations the day before, up until 5:00 p.m. will be assessed a partial fee, (see notes below).
~ Cancellations after 5:00 p.m. the day before, or cancellations/no-shows the day of
your scheduled appointment will be assessed the *full* appointment fee.
~ Our booking system automatically charges the card on-file.
~ If we are unable to charge the card, no future appointments can be scheduled.
Additionally, you may be asked to pay in-advance for future appointments.
~ No refunds / No exchanges / No exceptions.
For 30-min, 60-min & 90-min Appointments:
~ Cancellations the *day before* (up until 5:00 p.m.)
for a 30-, 60- or 90-min session,
will be assessed a $35 late-cancel appointment fee.
For 2-Hour & Hot Stone Appointments:
~ Cancellations the day before by 5:00 p.m. will incur a $65.- late-cancel fee
(as these sessions take the time of 2 appointment spaces)
As above, cancellations after 5:00 p.m. the day before
or the day of will incur a full appointment fee.
No-Shows & No-Call Appointments:
Effective Jun 01, 2021:
Any and all clients, whether new or pre-existing, will be assessed the
FULL APPOINTMENT FEE
should you fail to show for your appointment. No exceptions.
This is our subscription booking system's policy and we cannot over-ride it. No exceptions.
Our late-cancel and no-show/no-call policies are told to each client that schedules, they
are on all of our printed materials, and you sign a consent form as well as an office policy sheet,
additionally our policies are well posted throughout our office.
This is not open for discussion. This is respect and courtesy of our time
which is just as valuable as yours. Thank you.
If late-cancel or no-show/no-call fees are not paid, our system will not allow us to schedule any further sessions.
Reminders:
Texted appointment reminders 48-hrs prior to your appointment are a COURTESY.
If you schedule an appointment it is up to you, as an adult or the guardian/care-taker
of the person who is being seen, to keep the appointment.
ALL No-Shows/No-Calls will automatically be charged the full appointment fee.
If you schedule, it is up to you to notify us if you cannot keep the appointment
or you will be assessed a fee and our system will not allow us to reschedule you.
Unlike Physicians, Chiropractors, P.T.s, O.T.s, etc, we schedule a *full hour* just for you.
If a client does not keep their appointment, or late-cancels, that is lost income.
We are paid *by appointment* not at an hourly rate.
~ Should you need to reschedule or cancel your appointment, you
MUST CALL our office at (716) 725-0264, in advance..
Please *do not* reply to the automated text reminders.
CALL our office if you need to cancel / reschedule.
Our *courtesy reminder texts* are computer-generated and we do not receive returned
text messages to those reminders, and we indicate that to every person who schedules.
As the reminder texts are a courtesy, please note that by scheduling you are indicating
that you take responsibility to arrive to your appointment and /or reschedule as necessary.
~ No-show / late cancel GIFT CERTIFICATE appointments will be forfeited.
Up-dated as of 11/01/2020:
Thank you for your understanding and compliance with the policies outlined on this page.
By choosing to schedule an appointment at our facility, you are indicating
that you understand and agree to abide by all office, state and governmental policies as they change and evolve.
Our office policies are printed on our brochures, appointment cards and
posted in multiple locations within our facility.
COVID / Pandemic Issues:
Should you test positive for COVID-19 or any of it's variants, please contact our office ASAP
to reschedule any appointment sessions.
If you are able to provide *proof* of your test results, we are able
to work with our booking agent to reschedule your session/s.