Great Lakes

Therapeutic Massage

& Bodywork Practitioners

O: (716) 725-0264

375 Dick Road, Suite #3, Depew, NY 14043

(INSIDE: the Meyer Dental office on the corner of Dick Road and South Creek drive)

NOVEMBER 2020: WE ARE OPEN

As the majority of our clients come in with directive scripts from a referring/treating medical

practitioner, our office facility is deemed essential by NYS and we will remain open.

Please DO NOT come in without calling first to speak with our staff and schedule an appointment.

Thank you.

(716) 725-0264

IMPORTANT OFFICE POLICY INFORMATION:

$35 (or $65.-) No-Show/Late-Cancel Fee

~ ALL clients are required to provide a credit/debt card number to "hold" their appointment,

(existing clients should have one on-file).

~ As per office policy, we require a 24-hour cancellation notice so that we may have the

opportunity to fill your appointment slot with a new client.

(Preferably, if your appointment is on a Monday, we'd like to be

notified by Friday if you are unable to keep the appointment.)

For 30-min, 60-min & 90-min Appointments:

~ If 24-hour notice is not given, or should you no-show your scheduled appointment, your card

will be charged a $35 appointment fee as we were not given opportunity to fill that appointment slot.

For 2-Hour & Hot Stone Appointments:

~ If a client late-cancels/no-shows a 2-hour massage appointment, they will be assessed a

$65.- fee as they took 2 appointment spaces, effectively reducing our income by $150.-

Unlike Physicians, Chiropractors, P.T.s, O.T.s, etc, we schedule a full hour just for you.

If a client does not keep their appointment, or late-cancels, that is lost income.

We are paid by appointment not at an hourly rate.

~ Should you need to reschedule or cancel your appointment, you

MUST CALL or TEXT our office at (716) 725-0264.

Please do not reply to the automated text reminders.

Our courtesy reminder texts are computer-generated and we do not receive returned

text messages to those reminders, and we indicate that to every person who schedules.
As the reminder texts are a courtesy, please note that by scheduling you are indicating

that you take responsibility to arrive to your appointment and /or reschedule as necessary.

Up-dated as of 11/01/2020:

Thank you for your understanding and compliance with the policies outlined below.

By choosing to schedule an appointment at our facility, you are indicating

that you understand and agree to this policy. Additionally, this policy is printed on our

brochures, appointment cards and posted in multiple locations within our facility.

* Please Note *

Due to NYS & CDC COVID-19 regulations, ALL CLIENTS must wear masks upon entering

the building/suite and the mask must remain on throughout your session.

Additionally, your temperature will be taken and recorded.

We will also administer a few questions.

It is within the right of the Therapist to refuse to treat any person who

registers a temperature of 100-degrees or higher, or who indicates they have

traveled outside of NYS/WNY without quarantining or getting a negative COVID test.

The client will incur all responsibility for falsifying any

information or not reporting any travel.

NEW:

As per updated NYS guidelines, effective 11/01/2020:

New Yorker's are no longer being asked to quarrantine after traveling outside of NYS.

However, you MUST take a COVID-19 test within 72 hours prior of leaving the state, and

within 72-hours after returning to NYS.

YOU MUST SHOW US YOUR NEGATIVE COVID-19 TEST RESULTS PRIOR TO YOUR SESSION.

IF YOU SCHEDULE AN APPOINTMENT, AND COME IN FOR YOUR SESSION, (without quarrantining

for 14 days), AND CANNOT PROVIDE PROOF THAT YOU TESTED NEGATIVE,

THE THERAPIST MUST REFUSE TO TREAT YOU AND YOU WILL BE ASSESSED THE $35 FEE

FOR TAKING AN APPOINTMENT SLOT AND NOT DOING YOUR DO-DILIGENCE

AS PER NYS GUIDELINES.

* NO EXCEPTIONS. *

Great Lakes Therapeutic Massage & Bodywork Practitioners

is not responsible for any illness or injury that may occur due to the

COVID-19 pandemic event.

Additionally, we reserve the right to deny service to any client not following proper

procedures and guidelines, as ultimately, our goal is your health as well as the

health and wellness of all our clients and therapists!

Thank you for your compliance in this matter.

contacting us:

(716) 725-0264

Please DO NOT e-mail our office.

We do not monitor the e-mail account and

need to speak with each client directly.

If you submit an e-mail request to cancel your

appointment, please know you

WILL BE CHARGED the No-Show fee.

Please always call the office for appointment

bookings, changes, reschedules or information.

Thank you.

We are located on the corner of Dick Road and South Creek Drive, (inside the small, one-story Meyer Dental office) between George Urban Blvd and Walden Ave.

Calling us is always the best way to contact us; we need to speak with clients directly so we can gather information and schedule you the best possible session!

(716) 725-0264